Contact information

Zynpaws™ Contact Information
Last Updated: April 8, 2026

Primary Contact Channels

Email
📧 support@zynpaws.com
Response: 24 hours (business days)
Orders - Shipping - Returns - Product questions

Help Center
FAQ - Order tracking - Account help

Response Times

🚀 Orders/Tracking: 12 hours
💸 Refunds/Exchanges: 24 hours
🐱 Product questions: 24 hours
📦 Shipping issues: 12 hours

Business Hours

Monday - Friday: 9AM - 6PM EST
Weekends: Email only

What We Help With

  • ✅ Order status & tracking

  • ✅ Returns (30-Day Happiness Guarantee)

  • ✅ Subscription changes/cancels

  • ✅ Product effectiveness questions

  • ✅ Shipping delays/issues

What We DON'T Handle

❌ Veterinary advice (consult your vet)
❌ Human use questions (cats only)
❌ Wholesale inquiries (retail only)

Store Messages

All Shopify order updates auto-respond via orders@zynpaws.com

"Your cat's calm starts with our response.
We're here 24/7 for you."
Zynpaws™ Pet Harmony